Widerrufsrecht

RETURN

As a customer at EMERLI-MOPSHOP.COM, you have a 14-day full right of return, valid from the day you receive your order, and then an additional 14 days to return the item.

If you wish to return the item, you must ensure that the original packaging is included and that the item/items are unused and in the same condition as when received. We reserve the right to reject a return or exchange if the item or packaging is too damaged for resale.

EMERLI

VOLDEN 15, 8000 Aarhus C

TLF. 86121518

For returns from abroad, please contact us at Info@emerli-mopshop.com.

Items purchased on Emerli-mopshop.com are covered by the Consumer Buying Act's rules on defects, and it covers all errors and defects resulting from a production or quality defect that occur within 24 months.

The right to make a complaint does not cover wear and tear or damage caused either directly or indirectly due to negligence or improper use.

It is crucial to report errors covered by the right to make a complaint within a reasonable time so that the error can be rectified within the relevant period. It is also important to report the error within a reasonable time to prevent further damage to the product, which may make it no longer possible to rectify or repair it. A complaint made within three months of discovering the damage is considered timely.

You can make a complaint by contacting us at info@emerli-mopshop.com or by phone at +45 86121518. Please include a copy of your receipt and a picture of the error if you contact us via email.

Depending on the specific situation, you will receive further information and instructions regarding the further process.